Booking Policy
We accept payments only via PayPal.
Participants must be over 18 years of age and over 5ft (1.5m) tall.
We ask all customers to arrive to their tour departure point 10- 15 minutes before the scheduled tour departure time.
Cancellation Policy
Rolling Spoke Bike Tours offers a full refund if the reservation is cancelled no less than 48 hours prior to your scheduled tour.
Tours cancelled with less than 48 hours notice by phone or email will receive only half the refund of the total cost.
Weather Policy
All of our tours will run rain or shine and we provide rain panchos free of charge. However, in the case of extreme weather conditions such as severe winds or snow, we will attempt to contact you either by email or phone the night before the tour or in the morning. If you have any doubts or concerns about your tour, it is always best to email us at tours@rollingspoke.com to double check.
If we cancel the tour, we will first attempt to reschedule your tour date. If a suitable date cannot be made, you will be given a full refund.
Privacy Policy
Your information will never be disclosed to any third party and will only be used for the purpose or our booking management system.
Photographs taken on our rides may at times be used for promotional purposes through our social media networks and our website.
Liability Policy
By Accepting the Terms & Conditions, I acknowledge that travelling with Rolling Spoke Bike Tours may involve certain risks and inherent dangers in undertaking a cycling trip in the city. Additionally, I agree that do not have any conditions that will increase my likelihood of experiencing injuries while engaging in this activity.
I release Rolling Spoke Bike Tours from any liabilities connected to these risks, including financial responsibility for injuries incurred, regardless of whether injuries are caused by negligence to the maximum extent permitted by law. I fully understand and agree to the these Terms & Conditions as stated.